Support
We are happy to help.
Questions, a bug or an idea? Email contact@sirekapps.com. We read every message.
Contact
Email contact@sirekapps.com. For a bug, please tell us your iPhone model, your iOS version, the game version (in the game: settings, top right) and what happened. A screenshot helps.
Will I lose my progress if I change phone?
Your progress is saved on your iPhone and is not synced online. It is included in your normal iPhone backup, so restoring a new phone from an iCloud or computer backup brings it back. If you set a phone up as new, the game starts fresh.
My purchase did not arrive.
Coins and treats are credited as soon as Apple confirms the purchase. Close and reopen the game once. If they are still missing, email us with the date of the purchase and a screenshot of the Apple receipt and we will sort it out.
Can I restore my purchases?
Coin and treat packs are consumables, so they are used up and cannot be restored. Anything you already own in the game stays with your saved progress.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
My cafés stopped earning.
A café earns only while it is open, has a barista, and is not being renovated. Cafés open and close by their local hours, so one may simply be closed for the night. Open it for the day from its page, or use "Open all". Offline earnings are capped at a few hours, so open the game now and then.
Can I play offline?
Yes. The game works offline. The map needs a connection to load new map tiles and to search for places.
How do I turn off reminders, sound or vibration?
Open the settings (the gear at the top right of the game) and switch off reminders, sound effects or haptics. Reminders can also be switched off in iOS Settings.
How do I change the app icon?
Open the settings in the game, scroll to "App icon" and pick a critter.
How do I start over?
In the game's settings, choose "Start over". This deletes your cafés, critters and progress on this iPhone and cannot be undone.
Privacy
No account, no ads and no tracking. See the Privacy Policy and the Terms of Use.